At SA Jewellers Store, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
• Timeframe: You have [insert number] days from the date of receipt to return your item.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized jewelry
• Earrings (for hygiene reasons)
• Items marked as final sale

3. Return Process

1. Initiate a Return: Contact our customer service team at info@sajewellersstore.com or +91 9950093314 to initiate a return. Provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be the purchase price of the item, minus any shipping costs.
• Processing Time: Refunds typically take [insert number] business days to process, depending on your payment provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@sajewellersstore.com or +91 9950093314.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at info@sajewellersstore.com.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: info@sajewellersstore.com
• Phone/WhatsApp: +91 9950093314

Thank you for shopping with SA Jewellers Store. We value your business and are committed to ensuring your satisfaction with every purchase.